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Is Your Leadership Like No Place On Earth?
The other night I watched a documentary called ‘No Place On Earth’ that Explored the Remarkable Story of 38 Jews Who Hid In a Cave For 511 Days This story was so overwhelmingly powerful that I...
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Why I Get Naked At Work With My Personal Branding
I have just read an interesting article from a contributor on LinkedIn that I love. Her name is Liz Ryan. She writes with such inspiration from the heart and her illustrations are great too! I hope...
View ArticleWhy Are So Many Organizations Procrastinating With Their Customer Experience...
“ You’ve got to start with the customer experience and work back toward the technology – not the other way around.” Quote from Steve Jobs in May 1997 at a Disney World Wide Development Conference....
View ArticleSome Simple ‘Notes’ As To Why Music Can Have A Positive Influence In Your...
Here are some notes and tips that could be useful when considering the use of music around the customer experience or brand experience. Perception of Brand Customers in general show a positive incline...
View ArticlePlay At Work Ideas…
“The opposite of play is not work, its depression.” - Brian Sutton-Smith, Harvard University. So a lack of play at work ideas could lead to a depressing workplace then? “There is good evidence that if...
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Is Your Workplace Incomplete Without A ‘Nap Pod’?
Surely A Ten-minute to 30- Minute Power Nap Could Be The Answer To Eliminating Stress At Work? I read this interesting article by Ilya Pozin CEO, Columnist for Inc, Forbes & LinkedIn today. He...
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Does Your Customer Experience Have an Uplift or Is It All Downhill?
My eldest son Scout is a serious mountain biker and spends all his spare time riding various mountain biking trails around the United Kingdom and Europe. His forte is the steep downhill style of riding...
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Don’t Be Boring, Dull And Lifeless! Put On Those Pink Gloves And Start To Be...
With the explosion of business reality shows like Dragons Den, The Apprentice, Natural Born Sellers, The Restaurant, the list goes on, we are increasingly using clichéd phrases and Metaphors in our...
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Managers Aren’t Creative Enough – True or False?
On a personal level I am from a design background and so use my creative skills to design and develop various business initiatives. However, I find that there are very few people in the business world...
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Why Trust Is So Important As A Leader
Trust is the unquestioned belief that the other person has your best interests at heart. So why does it take so much effort to get employees and other stakeholders to accept that that their leadership...
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How easyJet Passengers Are Facing A ‘Bonk’ in Their Customer Experience
Firstly, I will explain for those unfamiliar to biking terms that ‘Bonk’ is cycling’s classic term for hitting a brick wall. My eldest son is into Mountain Biking in a ‘big’ way. Not only does he ride...
View ArticleHairy Monsters, Super Freaks?
A department store in New York City on East Houston Street, American Apparel, notorious for turning heads, has done it again! This controversial retailer is well known for getting its customers...
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Attraction Marketing And The Customer Experience
Attraction marketing is the clever trait you can use in any business to bring your customers to you, rather than them having to find you, either by chance or by searching for you. To give an example;...
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How To Pull Off An Improbable Idea With Your Customer Experience
I read a fascinating article by Dan Solomon, a regular contributor to FastCoCreate.com. He comments on an interview with Sleepy Hollow creator and executive producer Roberto Orci and how Orci managed...
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Why Is There The Need For Emotional Intelligence In Our Businesses Today?
Emotional intelligence (EI) refers to the ability to perceive, control and evaluate emotions. Some researchers suggest that emotional intelligence can be learned and strengthened, while others claim it...
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A Call For Leaders: Bring Creativity Back To Your Culture!
Stuck In Their Ways If your organisation feels downright stuck in its ways, and whatever you try to change, when any creative thoughts or ideas are stifled, what do you do? Imagine you’ve been asked to...
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